TERMS AND CONDITIONS

International Water Taxi – Private Service

1. Reservations

• Trips must be booked in advance via the Masar app only.
• No other booking channels are accepted.
• Customers can modify or cancel bookings according to company policy.
• Prepayment is required to confirm private bookings; bookings are only accepted after payment.

2. Arrival and Boarding

• Check-in opens 1 hour before departure.
• Boarding gates open 30 minutes prior to departure.
• Gates close 20 minutes before departure time.

3. Cancellation and Refunds

• Full refund if canceled more than 48 hours before the trip.
• 50% refund if canceled at least 24 hours before the trip.
• No refund if canceled less than 24 hours before the trip.
• In case of bad sea conditions or mechanical issues, full refund or rescheduling available.
• Some fees (service fees, extras) may be non-refundable.

4. Luggage Allowance

Between Bahrain and Qatar:

5. Privacy and Boat Booking

VIP Luxury Boat Service

• VIP luxury boat available exclusively for pre-booked passengers.
• No unregistered passengers allowed onboard.
• Trips are customized per customer request to ensure maximum comfort and privacy.
• Please adhere to the booking and do not bring extra passengers without prior approval.

6. General Luggage Rules

Maximum Dimensions:

• Bags: 55-65 cm length × 35-45 cm width × 25-30 cm height
• Televisions: 32-35 inches
• Cardboard boxes: 76 × 51 × 31 cm

Notes:

• Bags, cardboard boxes, and pre-packed electrical goods (except TVs) are accepted if within size limits.
• Wrapping with plastic covers is allowed.
• Extra charges apply for overweight luggage.
• Luggage must be for personal use, not commercial. Full disclosure required.

7. Passenger Responsibility

• Passengers are responsible for their personal belongings during the trip.
• The company is not liable for loss or damage onboard or nearby.
• Do not leave valuables unattended.
• The company reserves the right to inspect luggage if prohibited items are suspected.
• Damage due to passenger misuse is not the company's responsibility.

8. Travel Conditions for Unaccompanied Minors

Important Notice

• No passengers aged 18 or younger may travel on the international marine taxi unaccompanied.

9. Damaged and Lost Baggage

• Reports must be submitted through Customer Service
• Claims must be filed within 24 hours after receipt; otherwise, they will not be accepted
• The company is not responsible for damage resulting from improper packing or normal wear and tear.

10. Unacceptable Luggage

• Irregularly shaped or blankets-wrapped luggage.
• Uneven-surfaced items (e.g., balls).
• Plastic or loosely woven materials.
• Bags with loose, long straps.

11. Prohibited Items

To ensure safety and compliance, the following are banned onboard:

• Flammable or explosive materials
• Toxic or hazardous substances
• Weapons and sharp objects
• All types of bladed weapons
• Firearms
• Alcoholic beverages
• Chemical spray cans
• Gambling devices
• Cigarettes and electronic smoking devices
• Laser pointers
• Controlled drugs and psychoactive substances
• Unauthorized recording or broadcasting devices
• Drones
• Fireworks
• Any other items prohibited by maritime laws
• Obscene materials (books, magazines, films, disks, etc.)

12. Children and Infants

Children (over 2 years):

• Allowed same luggage allowance as adults
• Foldable stroller and car seat allowed free of charge

Infants (under 2 years):

• One piece up to 10 kg plus stroller and car seat allowed free of charge

13. Carry-on Items

In addition to free baggage allowance, passengers may carry the following personal items without charge:

• Handbag, wallet, or suitable purse
• Laptop/computer
• Coat, shawl, or blanket
• Umbrella or walking stick
• Small camera or binoculars
• Reasonable amount of reading materials
• Baby food
• Assistive devices (crutches, braces) for those who depend on them

14. Cash Declaration

• Amounts of cash ≥ $10,000 (or equivalent) must be declared to customs.
• Failure to declare is passenger's responsibility.
• Proof of money source may be required.

15. Pets

Pet Policy

• For the comfort and safety of all passengers, Masar Group – International Water Taxi does not allow pets or any animals onboard its boats.

Policy Details:

• Pets of any kind are not allowed onboard, even if in carriers or controlled.
• Service animals are currently not accepted.
• Violation may lead to denied boarding without refund.

16. Musical Instruments

• Small instruments (violin, small guitar) allowed as carry-on if within size limits and in protective cases.
• Large instruments considered additional luggage, may incur fees.
• Company not liable for damage due to poor packing.
• Playing instruments onboard is prohibited to maintain passenger comfort.

17. Special Needs and Accessibility

Wheelchair and Special Assistance Requests:

• Requests must be made at least 48 hours before scheduled trip, confirmed in the booking.
• Passengers with medical conditions or special needs should arrive at the port at least 2 hours early for assistance and procedures.

Medical Devices and Supplies:

• Passengers using medical devices (e.g., ventilators, mobility aids) must ensure batteries are charged and carry appropriate adapters if needed during the trip.

Special Cases:

• Individuals with Autism Spectrum Disorder may travel unaccompanied only with a medical report confirming their ability to do so; otherwise, a companion is required.
• Passengers with Parkinson's disease must provide a medical report stating it is safe for them to travel by sea and if they need a companion.

18. Infectious Diseases

Important Health Policy

• To protect all passengers and crew, Masar Group – International Water Taxi prohibits boarding for any passenger showing symptoms or diagnosed with contagious diseases that may endanger others or public safety during the trip.
• Passengers with symptoms like fever, severe cough, rash, diarrhea, or similar signs are not allowed.
• Known infectious diseases (e.g., severe flu, smallpox, measles, viral hepatitis, COVID-19, or any disease classified as contagious by health authorities) prohibit travel.
• Staff may refuse boarding to suspected infectious passengers without refund.
• Recovered passengers must provide a recent medical report confirming stable health and no risk to others.
• If symptoms appear during the trip, the crew may take appropriate actions including temporary isolation and informing health authorities upon arrival.

Purpose:

• This policy aims to ensure the health and safety of passengers and crew and maintain a safe and healthy environment onboard.

19. Pregnant Women

Travel Ban:

• Pregnant women are not permitted to travel on the water taxi under any circumstances, to ensure the safety of both the passenger and the trip.

Disclosure at Booking:

• All passengers must disclose health status when booking.
• If pregnancy is discovered after booking, boarding may be denied without refund.

Safety and Responsibility:

• The company is not liable for medical complications from traveling during pregnancy.

Cancellation and Refund:

• Pregnant passengers may cancel bookings per company policy with proper medical disclosure to receive a refund.

20. Passenger Conduct

Required Behaviors:

• Follow crew instructions throughout the trip.
• Maintain calm and avoid disturbing other passengers.
• Wear life jackets when instructed and follow marine safety guidelines at all times.
• Keep the boat clean; do not litter or dispose of materials on the floor or in the water.
• Use assigned seats and respect other passengers' space.

Penalties:

• The crew may take necessary actions against passengers violating policies, including denying continuation of the trip or removing the passenger without refund.

21. Drugs and Alcohol

• Strictly prohibited to consume or carry drugs of any kind onboard.
• Alcohol consumption is banned on board or before boarding.
• Crew may refuse boarding to passengers under the influence or behaving in a way that threatens safety.
• Violations may lead to trip termination, removal from the boat, or legal action.

22. Privacy Policy

• The company commits to protecting passenger personal data.
• Data is not shared with third parties except official authorities when required by law.
• Data is used only for:
  • Booking confirmation
  • Passenger communication
  • Service quality improvement

23. Photography and Publication

Personal Photography:

• Passengers may take personal photos and videos for private use only.

Professional or High-Quality Photography:

• Requires prior permission from Masar Group.

Respecting Others' Privacy:

• Do not photograph or publish images of other passengers or crew without their consent.

Commercial Use:

• Using photos or videos for commercial or promotional purposes is prohibited without company permission.

Appropriate Content:

• Posting offensive or inappropriate content related to the trip, boat, or passengers is forbidden.
• Legal action will be taken against anyone harming the company's reputation.

Company Rights:

• The company reserves the right to use photos and videos for marketing or informational purposes while respecting individual privacy.

24. Land Transportation

• Various transport options are available upon arrival.
• Travel time from port to destination is approximately 60-90 minutes.

25. Optional Additional Services

• Meals and snacks available for pre-order at an extra cost.
• Options shown in the app and selectable during booking.

26. Additional Information

• The app provides contact numbers and links to hotels and car rental companies in Qatar.

27. Emergency Numbers and Services – Bahrain and Qatar